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Service successfully rolled out and ramped up within 6 weeks of recruitment process starting (5 weeks ahead of target)
Client needs
  • One of the top global digital media companies required a service provider to support their in-house customer services department with Sales Lead Generation campaigns for a new service offering that was being launched simultaneously across multiple geographical locations
  • Sales Lead Generation targeted at specific key target customers and fully managed by service provider until prospect lead becomes qualified as ‘Hot’
  • Full ramp up within 90 days
Solution
  • Recruited team members for each market with native language fluency and sales lead generation experience (14 languages across 12 time zones). All team members bilingual in English and native market language
  • Developed and implemented a comprehensive on-boarding training programme for selected service agents designed and tailored to meet the client’s specifications
Results
  • Consistently exceeding client revenue and productivity expectations
  • Service successfully rolled out and ramped up within 6 weeks of recruitment process starting (5 weeks ahead of target)
  • Top performing outsourced customer contact provider for the company globally in 2014


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