The move towards renewable energy sources and distributed energy generation has advanced furthest in Europe in recent years. But this transformation is causing challenging market conditions for utilities companies. Efficiency savings and performance improvements have afforded some utility companies competitive advantage. But also critical in the coming years will be how utilities companies respond to the rise of the increasingly significant number of energy saving and energy generating consumers. Information and options are easily accessed and understood. We are passionate that every customer contact must result in a conversion or a saved account.